Help users effectively create an itinerary based on their requirements.
Screenshot of WanderBot logic design in Voiceflow
The WanderBot project emerged from the need to simplify travel planning. Traditional travel planning often involves juggling multiple websites, apps, and resources, creating friction for users who want quick, personalized recommendations.
WanderBot provides a streamlined, interactive experience that guides users through the planning process step-by-step. The chatbot asks targeted questions about preferences, budget, and travel style to generate customized itineraries that match individual needs.
The design process involved thinking about what kind of a bot WanderBot should be, what should the bot personality be, writing up some sample scripts and gathering training data.
A chatbot that understands text input and provides a text output.
The main use cases - Trip planning and destination exploration.
Interaction goals - provide users with personalized and tailored itineraries to plan their travel journeys.
Character traits - Focused, Knowledgeable, Responsive, Adaptable, Friendly, Professional.
Link to the detailed design process document: WanderBot Design Process
To validate WanderBot's effectiveness, I conducted user testing sessions with potential travelers to evaluate the chatbot's usability, conversation flow, and ability to provide helpful travel recommendations.
A link to the detailed testing protocol can be found here: WanderBot Testing Protocol
The final WanderBot design features a conversational interface that guides users through travel planning with natural, context-aware interactions. The bot successfully balances automation with user control, allowing travelers to specify their preferences while receiving personalized recommendations.
Key design elements include clear conversation flows, helpful prompts for user input, and transparent communication about the bot's capabilities.
Here's the link to the prototype: WanderBot Prototype